Troubleshooting

Collect logs

To collect logs required for troubleshooting

  1. At the top right of the Home page, click the Help icon .
  2. Click the Troubleshooting tab.
  3. Click Collect and then click Download to get the zipped file required by Tanium to assist you with troubleshooting.

View usage statistics

At the top right of the Home page, click Info . Protect usage statistics shown under the About tab can also assist with troubleshooting.

Enable Microsoft System Center Endpoint Protection (SCEP) Installation

Anti-malware policies require that either SCEP or Windows Defender is installed on endpoints. When you are creating an Anti-malware rule and the SCEP Installation option is enabled, enforcing an Anti-malware policy automatically installs SCEP on endpoints that do not support Windows Defender. However, you will receive an error if you have not uploaded an installer file.

Go to the Anti-Malware Settings page and click Choose Installer or Update Installer to specify the location of the installer file to be uploaded as described in Microsoft System Center Endpoint Protection (SCEP) Installation.

This error can also appear on the Policies page or on the Anti-Malware Settings page. Use the same process described above to resolve it.

Last updated: 9/7/2018 3:02 PM | Feedback