Troubleshooting End-User Notifications

To collect and send information to Tanium for troubleshooting, collect logs and other relevant information.

Collect logs

The information is saved as a ZIP file that you can download with your browser.

  1. From the End-User Notifications home page, click Help , then the Troubleshooting tab.
  2. Click Collect.
    A endusernotifications-support.[timestamp].zip file downloads to the local download directory.
  3. Attach the ZIP file to your Tanium Support case form or send it to your TAM.

Tanium End-User Notifications maintains logging information in the endusernotifications.log file in the \Program Files\Tanium\Tanium Module Server\services\EndUserNotifications directory.

End user notifications are not displayed

If end user notifications are not being displayed on the endpoints:

  1. Verify that the Tanium End-User Notifications solution is installed. For more information, see Installing End-User Notifications.
  2. Ask the question: Get Has End User Notification Tools from all machines with Is Windows = "true" to check if your endpoints have the end user notification tools.
  3. Verify that any security software exclusions include the \Tanium\Tanium End User Notification Tools directory. For more information, see Security exclusions.

Uninstall End-User Notifications

  1. From the Main menu, click Tanium Solutions.
  2. In the Tanium Content section, select the End-User Notifications row.
  3. Click Uninstall Solution. Click Uninstall to complete the process.