Troubleshooting Directory Query

If Directory Query is not performing as expected, you might need to troubleshoot issues or change settings.

Troubleshooting satellite configuration

If satellite synchronization is not working as expected, go to the Directory Query Overview page and check for error messages. The following table lists contributing factors into satellite synchronization issues and corrective actions you can make.

Contributing factor or error message Corrective action
A domain does not use TLS. Update the domain connection to use TLS. Edit the domain connection to use TLS. See Add a domain.

One of the following error messages:

  • Failed to connect to Direct Connect. Test the Direct Connect connection to the endpoints, then try again.
  • Failed to authenticate a satellite. Test the Direct Connect connection to the endpoints, then try again.
  • Failed to establish a connection to a satellite. Test the Direct Connect connection to the endpoints, then try again.
  • Satellite not found. Test the Direct Connect connection to the endpoints, then try again.
Confirm that Direct Connect can connect to the satellite. See Tanium Direct Connect User Guide: Troubleshoot endpoint connection issues.
A satellite does not have the latest version of Direct Connect. Deploy the latest version of Direct Connect to the satellites.
  1. Verify that all endpoints have the latest version of Direct Connect installed using the following sensor: Get Computer Name and Endpoint Configuration - Tools Status matches Direct Connect\|.* from all machines with Endpoint Configuration - Tools Status matches Direct Connect\|.*
  2. Deploy the Endpoint Configuration- Reinstall Tools [Windows] package to any endpoints with older Direct Connect versions. See Tanium Endpoint Configuration User Guide: Reinstall one or more tools installed by Endpoint Configuration.
An error occurred saving sync settings. Try again. Try again. If that does not work, Contact Tanium Support.
Connection issues between the satellite and the Active Directory server.

See the following Microsoft Documentation articles:

Contact Tanium Support

To contact Tanium Support for help, sign in to https://support.tanium.com.