Maintaining Asset

Perform regular maintenance tasks to ensure that Asset successfully performs scheduled activities on all the targeted endpoints and does not overuse endpoint or network resources. If Asset is not performing as expected, you might need to troubleshoot issues or change settings. See Troubleshooting Asset for related procedures.

Review Tanium source imports

1. From the Main menu, go to Modules > Asset > Overview.

2. Scroll to the Health dashboard to see load time metrics for source data that Asset imports.
3. To investigate load time issues, click Load Time to view the import schedules.
4. For any jobs with failed runs , click Edit , set the Log Level to Trace, and click Update.
5. To troubleshoot source imports, see Troubleshoot asset data exports and imports.

Review the status of import and export jobs

1. From the Main menu, go to Modules > Asset > Overview and scroll to the Activity dashboard.

   The dashboard shows the status of import and export jobs.

2. Select each of the Recent & Upcoming Jobs and check the status of finished jobs for both Yesterday and Today. If all the jobs have success status , no troubleshooting is necessary.
3. From the Asset menu, go to Inventory Management > Schedules to see more information about the last completed run for each job in the Import Schedules and Export Schedules tabs.
4. For any jobs with failed runs , click Edit , set the Log Level to Trace, and click Update.
5. To troubleshoot failed jobs, see Troubleshoot asset data exports and imports.

Review reports

1. From the Asset menu, go to Reports and check the Status of the reports.

   If all the reports are enabled , no troubleshooting is necessary.

2. For any custom reports that have disabled or missing attributes (columns) , click Edit , correct the report configuration as necessary, and click Submit.

If you see a report timeout error message when viewing a report, see Troubleshoot reports.

Review views

1. From the Asset menu, go to Views and check the Status of the views.

   If all the views are enabled , no troubleshooting is necessary.

2. For any custom views that have disabled or missing attributes (columns) , click Edit , correct the view configuration as necessary, and click Submit.

Monitor and troubleshoot key vendors with tracked products

The following table lists contributing factors into why the Key Vendors with Tracked Products metric might be lower than expected and corrective actions you can make.

Contributing factor	Corrective action
Products are not tracked	In Software Inventory & Usage > All Products, track products from key vendors.
Lack of knowledge on which products to track	Use the hidden Asset SIU sensors for ad hoc validation of endpoint usage. Based on that informal validation, identify products to track.

Monitor and troubleshoot unused tracked software

The following table lists contributing factors into why the Unused Tracked Software metric might be lower than expected and corrective actions you can make.

Contributing factor	Corrective action
Extraneous software is being tracked	Only track software that is valuable to the business Only track software when tracking is in accordance with your company’s software asset management charter
No formal software reclamation guidelines exists	Work with your asset management team to clearly define when software should be reclaimed. This could be based on last used date or overall usage over time. An example might be consistent low usage of an expensive piece of software.