Maintaining Reputation

Perform monthly maintenance tasks to ensure that Reputation successfully performs scheduled activities on all the targeted endpoints and does not overuse endpoint or network resources. If Reputation is not performing as expected, you might need to troubleshoot issues or change settings. See Troubleshooting Reputation for related procedures.

Review and remediate Tanium Reputation issues

From the Main menu, go to Modules > Trends > Boards.
Click the Reputation board and review the panels for issues that need attention.
If the Failed Outbound API Requests panel displays failures, verify that the reputation sources are configured correctly. See Configuring reputation sources.
If data shows up faster in the Inbound Items panel than in the Outbound Items panel and the Outbound Processing Queue panel is consistently high, configure the reputation sources to send fewer hashes by lowering the Maximum Hashes Processed Per Day value.
To troubleshoot other Reputation issues or collect logs for a support package, see Troubleshooting Reputation.

Check the Trends metrics for potential issues

From the Trends menu, click Boards and then click Reputation.
If the Failed Outbound API Requests panel displays failures, verify that your reputation sources are configured correctly.
If data shows up faster in the Inbound Items panel than it does in the Outbound Items panel and the Outbound Processing Queue panel is consistently high, configure your reputation sources to send fewer hashes.