Troubleshooting Provision

If Provision is not performing as expected, you might need to troubleshoot issues or change settings.

Collect logs

The information is saved as a ZIP file that you can download with your browser.

  1. From the Provision Overview page, click Help .
  2. Click Download Support Bundle.
    A tanium-provision-support-<timestamp>.zip file downloads to the local download directory.
  3. Contact Tanium Support to determine the best option to send the ZIP file. For more information, see Contact Tanium Support.

Tanium Provision maintains logging information in the provision.log file in the \Program Files\Tanium\Tanium Module Server\services\provision-files\logs directory.

Review endpoint logs

If you have issues during the endpoint provisioning process, you can review the following logs to troubleshoot possible causes.

Linux endpoints

/opt/Tanium/TaniumClient/Tools/Provision/logs

macOS endpoints

/Library/Tanium/TaniumClient/Tools/Provision/logs

Windows endpoints

<Tanium Client>\Tools\Provision\logs

C:\_t\logs\Provision-OS.log - The C:\_t\logs folder is created only if the provisioning process did not complete successfully.

PXE Linux environment

/tmp

For PXE service endpoints, review the TaniumPXE.log file in Tools\Provision\logs.

For ODJ endpoints, review the TaniumODJ.log file in Tools\Provision\logs.

Error: Provision-pe.ps1 cannot be found

Issue

The system is missing the storage drivers.

Solution

Update PE.

  1. Download the Dell Windows PE driver pack CAB file from Dell Technologies: WinPE 10 driver pack.
  2. Extract the contents of the file into a folder.
  3. Copy the contents of \winpe\x64\storage\HHN7T_A00-00\F6\NonVMD\f6flpy-x64 (Intel Rapid Storage Technology Driver) into the folder where you downloaded and extracted the utility.zip file.

    The HHN7T part of the folder name could change if the driver is updated.

  4. To create a new adk_amd64.zip file in the /Documents folder, run the ADKPrep.ps1 script in an elevated command prompt.
  5. From the Provision OS Bundles page, update any existing OS bundles to use the new adk_amd64.zip file.

    Wait for the status of the OS bundles to change from Updating to Ready.

  6. When the Dell logo appears in the PXE endpoint, select the F12 key and then select ONBOARD NIC (IPV4).

Contact Tanium Support

To contact Tanium Support for help, sign in to https://support.tanium.com.