Troubleshooting Performance

If Performance is not performing as expected, you might need to troubleshoot issues or change settings.

Collect logs

The information is saved as a ZIP file that you can download with your browser.

  1. From the Performance Home page, click Help , then the Troubleshooting tab.
  2. Click Collect.
    A productname-support.[timestamp].zip file downloads to the local download directory.
  3. Contact Tanium Support to determine the best option to send the ZIP file. For more information, see Contact Tanium Support.

Tanium Performance maintains logging information in the Performance.log file in the \Program Files\Tanium\Tanium Module Server\services\Performance directory.

The information is saved as ZIP files that you can download with your browser.

To download logs:

  1. From the Performance Overview page, click Help .
  2. From the Troubleshooting tab, select the solutions for which to gather troubleshooting packages and click Create Packages.
    By default, all solutions are selected.
  3. When the packages are ready, click Download Support Bundle.
    ZIP files of all the selected packages download to the local download directory.

    Some browsers might block multiple downloads by default. Make sure to configure your browser to permit multiple downloads from the Tanium Console.

  4. Contact Tanium Support to determine the best option to send the ZIP files. For information, see Contact Tanium Support.

Tanium Performance maintains logging information in the Performance.log file in the \Program Files\Tanium\Tanium Module Server\services\Performance directory.

In Performance X.X, the steps required to configure the service account are no longer necessary due to the adoption of System User Service, which performs these tasks automatically. Additionally, the Performance database is migrated to RDB in this release. Consequently, after upgrading to Performance X.X, it might take time for the database migration to complete and for RBAC privileges and other updates to sync properly. This could lead to issues and error messages when first querying the Tanium Console. These issues should resolve on their own after a few minutes, but could take longer depending on system resources and the amount of data to migrate.

Troubleshooting task 1

Uninstall Performance

Contact Tanium Support

To contact Tanium Support for help, sign in to https://support.tanium.com.