Troubleshooting Investigate

If Investigate is not performing as expected, you might need to troubleshoot issues or change settings.

Collect logs

The information is saved as a ZIP file that you can download with your browser.

  1. From the Investigate Home page, click Help , then the Troubleshooting tab.
  2. Click Collect.
    A productname-support.[timestamp].zip file downloads to the local download directory.
  3. Contact Tanium Support to determine the best option to send the ZIP file. For more information, see Contact Tanium Support.

Tanium Investigate maintains logging information in the Investigate.log file in the \Program Files\Tanium\Tanium Module Server\services\Investigate directory.

The information is saved as ZIP files that you can download with your browser.

To download logs:

  1. From the Investigate Overview page, click Help .
  2. From the Troubleshooting tab, select the solutions for which to gather troubleshooting packages and click Create Packages.
    By default, all solutions are selected.
  3. When the packages are ready, click Download Support Bundle.
    ZIP files of all the selected packages download to the local download directory.

    Some browsers might block multiple downloads by default. Make sure to configure your browser to permit multiple downloads from the Tanium Console.

  4. Contact Tanium Support to determine the best option to send the ZIP files. For information, see Contact Tanium Support.

Tanium Investigate maintains logging information in the Investigate.log file in the \Program Files\Tanium\Tanium Module Server\services\Investigate directory.

Uninstall Investigate

You might need to remove Investigate from the Tanium Module Server for troubleshooting purposes.

  1. From the Main menu, go to Administration > Configuration > Solutions.

  2. In the Investigate section, click Uninstall.

  3. Click Proceed with Uninstall to complete the process.

  4. Return to the Solutions page and verify that the Import button is available for Investigate.

Contact Tanium Support

To contact Tanium Support for help, sign in to https://support.tanium.com.