Troubleshooting

If you encounter unexpected behavior, there are a few basic troubleshooting steps. You can also contact your Technical Account Manager (TAM).

View and copy the Local Error Log

The Tanium Console maintains an error log on the local host computer for your web browser. It includes details on errors returned to the Tanium Console in response to actions taken with the browser, such as attempting to save a configuration or import a content file.

To view the log, click the selector next to the logged in username and select Local Error Log.

Click Copy to copy the log details to the clipboard.

Uninstall Interact

Log into the Tanium Console as a user with the Administrator role.
From the Main Menu, select Tanium Solutions.
Under Interact, click Uninstall.