Gaining organizational effectiveness

The three key organizational governance steps to maximizing the value that is delivered by Interact are as follows:

Change management

Develop a tailored, dedicated change management process for data consumption, taking into account the new capabilities provided by Tanium.

  • Update SLAs with elevated expectations, including data consumption configuration and maintenance.
  • Identify key resources in the organization to review and approve changes to data consumption to ensure minimal unexpected or unapproved changes.
  • Identify maintenance windows for various data consumption scenarios to maximize uptime.
  • Create a Tanium steering group (TSG) for data consumption activities, to expedite reviews and approvals of processes that align with SLAs.

Organizational alignment

Successful organizations use Tanium across functional silos as a common platform for high-fidelity endpoint data and unified endpoint management. Tanium provides a common data schema that enables security, operations, and risk/compliance teams to assure that they are acting on a common set of facts that are delivered by a unified platform.

In the absence of cross-functional alignment, functional silos often spend time and effort in litigating data quality instead of making decisions to increase awareness of data consumption at all levels of the organization.

Operational metrics

Interact maturity

Managing data consumption successfully includes operationalization of the technology and measuring success through key benchmarking metrics. The four key processes to measure and guide operational maturity of your Tanium Interact program are as follows:

Process Description
Usage How and when Tanium Interact is used in your organization
Automation How automated Tanium Interact is
Functional Integration How integrated Tanium Interact is, across IT security, IT operations, and IT risk/compliance teams
Reporting How automated Tanium Interact is and who the audience of data consumption is

Use the following table to determine the maturity level for Tanium Interact in your organization.

    Level 1
(Initializing)
Level 2
(Progressing)
Level 3
(Intermediate)
Level 4
(Mature)
Level 5
(Optimized)
Process Usage Interact is installed and one or more users have access and can ask basic questions

Saved questions created and in use / custom dashboards created that use saved questions / Question Builder in use for advanced questions​

Parameterized sensors understood and in use​

Visibility into real-time hardware and software inventory​

Leverage cache data through Tanium Data Service​

Basic role-based access control configured

Ad hoc / scheduled actions in use / deploying actions​

Importing custom content for specific use cases

Managing and registering sensors in Tanium Data Service​

Optional: Action approval implemented (control before deploying an action)​

Advanced question syntax in use (such as the sensor column filter, ‘in’ operator, and regular expressions)

Custom RBAC implemented, as desired​

Authoring custom sensors and custom packages

Automation Manual Automated; Tanium Data Service data collection and purging Automated; saved questions and scheduled actions​ Automated; tuning Tanium Data Service purging of transient computers by computer group​ Automated; tuning Tanium Data Service purging of transient computers by computer group
Functional integration Tanium Core with Tanium Interact is integrated across Security / Compliance / Operations
Reporting Unused Ad hoc; reporting tailored to stakeholders at request Automated through Tanium Connect; reporting tailored to stakeholders on cadence Automated through Tanium Connect; reporting tailored to stakeholders ranging from Operator to Executive​ Automated through Tanium Connect; reporting tailored to stakeholders ranging from Operator to Executive