Troubleshooting Feed

If Feed is not performing as expected, you might need to troubleshoot issues.

Review logs

Tanium Feed maintains logging information in the feed-service.log file in the \Program Files\Tanium\Tanium Module Server\services\feed-files\logs\ directory.

Uninstall Feed

If you need to uninstall Feed, perform the following steps.

Consult with Tanium Support before you uninstall or reinstall Feed.

To access notifications in the Tanium Console, users must have either the Feed Show permission or the Interact Show permission. On installation, Feed modifies the Interact Show permission to include access to read and acknowledge notifications. As such, users who already have the Interact Show permission can access notifications after installing Feed. As part of the modification, the Interact Show permission appears under Feed in the role configuration page. If you uninstall Feed, the Interact Show permission is removed from all roles. You must then reinstall Interact to restore the original Interact Show permission to roles that previously had the permission. For information about the Interact Show permission, see Tanium Interact User Guide: Interact module permissions.

  1. Sign in to the Tanium Console as a user with the Administrator role.
  2. From the Main menu, go to Administration > Configuration > Solutions.
  3. In the Content section, select the Feed row and click Uninstall.
  4. Review the summary and click Yes to proceed with the uninstallation.
  5. When prompted to confirm, enter your password.

The uninstall does not remove the Feed log from the Tanium Module Server. To remove the log after the uninstall completes, manually delete the \Program Files\Tanium\Tanium Module Server\services\feed-files\ directory.

Contact Tanium Support

To contact Tanium Support for help, sign in to