Understanding employee sentiment

To understand employee sentiment, analyze the digital employee experience (DEX) data, which is a combination of the sentiment and performance scores.

Overall employee sentiment score

Employee sentiment is collected from sentiment questions in surveys.

The sentiment score is calculated on a 1-5 Likert scale rating about the user's feelings (5: Strong Positive, 1: Strong Negative). The overall sentiment score is a scaled average of all sentiment score questions across all surveys that have sentiment questions, and gets a rating based on the following calculations: 

  • Strong Positive: 87.5-100
  • Positive: 62.5-87.4
  • Neutral: 37.5-62.4
  • Negative: 12.5-37.4
  • Strong Negative: 0-12.4

To start getting employee sentiment information, create surveys that include sentiment questions. See Creating surveys.

Scope performance and sentiment scores

You can view the sentiment and performance across all surveys, or for a specific survey, computer group, or time frame.

  1. From the Engage menu, go to Employee Sentiment. Without any scoping, the data includes performance score data for all endpoints, and all surveys that include a sentiment question.
  2. Scope results for a survey. From Surveys, select a survey.
  3. Scope results for computer groups. The All Computers computer group is selected by default. From Computer Group, select a computer group.
  4. Scope results by date. From Timeframe, select a date. To choose specific dates, select Custom.

Review metric summary

Overall Response Rate

The overall response rate is the percentage of endpoints that had a user complete surveys that were pushed to that endpoint. If the user dismissed, did not respond, or postponed the survey,

Employee Response

The employee response chart shows the count of responses from the surveys that got pushed to the endpoints. The responses can be: no response, dismissed, postponed, or responded.

Total Responses by Sentiment

Number of responses for each sentiment on the Likert scale (5: Strong Positive, 1: Strong Negative).

Employee Sentiment Score

The employee sentiment score shows an average sentiment of all sentiment-based survey questions that are scoped in the selection.

Endpoint Performance Score

The average performance score shows the overall health of all endpoints that are scoped in the selection. For more information about how performance scores get calculated, see Tanium Performance Overview: Performance scores.

DEX Scores Over Time

The DEX Scores Over Time chart shows a line graph, so that you can compare endpoint performance to employee sentiment scores.

View digital employee experience (DEX) on a single endpoint

You can view DEX details for a single endpoint through the Endpoint Details page in Tanium™ Reporting. To view survey results, you must have Engage Surveys Read permission.

  1. Open the Endpoint Details page for the endpoint that requires survey details. From the Employee Sentiment page, you can click a Computer Name to get to the details for that endpoint. For more details about how to get to single endpoint views, see Tanium Reporting User Guide: View endpoint details.
  2. Select the Engage tab.
  3. In the Digital Employee Experience section, view how many survey notifications and responses were on the endpoint, sentiment score, performance score, and so on.