Maintaining Connect

Perform monthly maintenance tasks to ensure that Connect successfully performs scheduled activities on all the targeted endpoints and does not overuse endpoint or network resources. If Connect is not performing as expected, you might need to troubleshoot issues or change settings. See Troubleshooting for related procedures.

Review and remediate connection issues

1. Check for connection failures:
   • If you configured a failed connections report with automatic delivery, access the report at the specified destination. See Configure notifications for failed connection runs.

     If you do not have the authority to delete or disable connections that are no longer required, also configure delivery of the report to a team in your organization that has the authority.

   • To manually review connection failures, see View connection status.

     If the list of connections is long, click the Failed toggle to show only failed connections.

2. Review connection throughput metrics to check for issues. See View connection metrics.
3. Troubleshoot connection issues if necessary. See Troubleshooting.
4. Edit connections if necessary to resolve failures. See Edit connections.
5. Delete or disable connections that are no longer required if you have the authority to perform those actions:
   1. From the Main menu, go to Modules > Connect > Connections.
   2. Select the connections that require an action and select Actions > Disable or Actions > Delete.

Review and remediate connection schedules

1. From the Connect menu, go to Connections.

   Perform the remaining steps for each connection.

2. Click the connection Name to show all its details.
3. Verify that the Schedule and Next Run show the expected values.
4. If you must change the schedule, click Edit, update the Schedule settings, and click Save or Save and Run.

Review and update connection owners

1. From the Connect menu, go to Connections.

   Perform the remaining steps for each connection.

2. Click the connection Name to show all its details.

3. Verify that the connection Owner (user account) and persona (Run as Persona) are still valid.

   When you delete a user or persona, connections that the user or persona owns stops running. If this occurs, perform one of the following tasks:

   • Transfer ownership of the connection to an existing user. See Tanium Console User Guide: Delete or transfer content for a non-active user.
   • Export and import the scheduled connection to create a new scheduled connection. See Export connections and Import connections.
1. Verify that the user account is active. See Tanium Console User Guide: View user settings.
2. If an alternative persona runs the connection, verify that the persona still exists. See Tanium Console User Guide: View persona details.
3. Verify that the owner has the role permissions that are required to run the connection:
• If the default persona runs the connection, verify the user permissions. See Tanium Console User Guide: View effective role permissions for a user.
• If an alternative persona runs the connection, verify the persona permissions. See Tanium Console User Guide: View effective role permissions for a persona.
4. Verify that the user password is compliant with the password rotation policy of your organization.

Review and remediate destination issues

1. From the Connect menu, go to Connections.

   Perform the remaining steps for each connection.

2. Click the connection Name to show all its details.
3. Verify that the Destination settings are correct.
4. If you must change the settings, click Edit, update the settings, and click Save or Save and Run.
5. Verify that the destination (such as a server) is available and running without issues.
6. Verify that the destination certificates are still valid.