Troubleshooting Tanium Cloud

Tanium Cloud is a self-monitored service, designed to detect failures before the failures surface to users.

View administration information

You can view Tanium instance details, entitlement details, and identity provider settings in the Tanium Cloud Management Portal (CMP). You can delete or edit an existing setting, or add a new configuration. Warnings or errors are also displayed in the Administration page.

View module installation history

You can access the Activity Timeline, which shows a historical view of all the modules that were installed or upgraded in your Tanium Cloud instance. If you encounter an issue with a module, you can see if the issue is related to a recent upgrade.

  1. From the CMP menu, click Environment Status to view the module installation history.
  2. To view documentation for a specific module, click View Details.

Reset CMP password

You can reset your CMP password if it expires, you forgot it, or you want to change it for any other reason.

By default, passwords expire every 60 days. To change the default, Contact Tanium Support.

  1. From the CMP access link, click Sign in with a local user and then click Reset Password.
  2. Enter your email address and click Reset Password.
  3. Check your email for the verification code, enter it, and click Confirm.
  4. Check your email again for the one-time temporary password and sign in with it.
  5. Create a new password and click Next.

If you enter the verification code or temporary password incorrectly five times within the last 24 hours, your account is locked. Reset CMP password again to restart the process. Additionally, you cannot request to reset your password more than five times within the last 24 hours. In this case, you must wait to Reset CMP password again.

Troubleshoot issues authenticating to the Tanium Console

If you encounter issues connecting and authenticating to the Tanium Console, verify that the identity provider is configured correctly.

  1. Sign in to the CMP.
  2. Review the Identity Provider Settings section of the Administration page.
    1. Verify that there are no warnings or errors in the Status column of the identity provider.
    2. Click Edit to view and edit the settings.
    3. (Optional) If you want to automatically provision users from a domain, verify that the domain is listed and the Auto-Provision Users selection is set to Yes.
    4. Click Test Login to verify that the connection to the identity provider is successful.

For more troubleshooting information, see Tanium Console User Guide: Troubleshooting.

Troubleshoot Tanium solutions

If you notice issues with specific Tanium solutions, review the following links.

Contact Tanium Support

To contact Tanium Support for help, sign in to https://support.tanium.com.