Troubleshooting Tanium Cloud
Tanium Cloud is a self-monitored service, designed to detect failures before the failures surface to users.
View administration information
You can view Tanium instance details, entitlement details, and identity provider settings in the Tanium Cloud Management Portal (CMP). You can delete or edit an existing setting, or add a new configuration. Warnings or errors are also displayed in the Administration page.
View module installation history
You can access the Activity Timeline, which shows a historical view of all the modules that were installed or upgraded in your Tanium Cloud instance. If you encounter an issue with a module, you can see if the issue is related to a recent upgrade.
- From the CMP menu, click Environment Status to view the module installation history.
- To view documentation for a specific module, click View Details.
Reset CMP password
You can reset your CMP password if it expires, you forgot it, or you want to change it for any other reason.
By default, passwords expire every 60 days. To change the default, Contact Tanium Support.
- From the CMP access link, click Sign in with a local user and then click Reset Password.
- Enter your email address and click Reset Password.
- Check your email for the verification code, enter it, and click Confirm.
- Check your email again for the one-time temporary password and sign in with it.
- Create a new password and click Next.
If you enter the verification code or temporary password incorrectly five times within the last 24 hours, your account is locked. Reset CMP password again to restart the process. Additionally, you cannot request to reset your password more than five times within the last 24 hours. In this case, you must wait to Reset CMP password again.
Troubleshoot issues authenticating to the Tanium Console
If you encounter issues connecting and authenticating to the Tanium Console, verify that the identity provider is configured correctly.
- Sign in to the CMP.
- Review the Identity Provider Settings section of the Administration page.
- Verify that there are no warnings or errors in the Status column of the identity provider.
- Click Edit
to view and edit the settings.
- (Optional) If you want to automatically provision users from a domain, verify that the domain is listed and the Auto-Provision Users selection is set to Yes.
- Click Test Login to verify that the connection to the identity provider is successful.
For more troubleshooting information, see Tanium Console User Guide: Troubleshooting.
Troubleshoot Tanium solutions
If you notice issues with specific Tanium solutions, review the following links.
- Tanium API Gateway User Guide: Troubleshooting API Gateway
- Tanium Asset User Guide: Troubleshooting Asset
- Tanium Client Management User Guide: Troubleshooting
- Tanium Comply User Guide: Troubleshooting Comply
- Tanium Connect User Guide: Troubleshooting Connect
- Tanium Console User Guide: Troubleshooting
- Tanium Deploy User Guide: Troubleshooting Deploy
- Tanium Direct Connect User Guide: Troubleshooting Direct Connect
- Tanium Discover User Guide: Troubleshooting Discover
- Tanium Endpoint Configuration User Guide: Troubleshooting Endpoint Configuration
- Tanium End-User Notifications User Guide: Troubleshooting End-User Notifications
- Tanium Enforce User Guide: Troubleshooting Enforce
- Tanium Impact User Guide: Troubleshooting Impact
- Tanium Integrity Monitor User Guide: Troubleshooting Integrity Monitor
- Tanium Interact User Guide: Troubleshooting Interact
- Tanium Map User Guide: Troubleshooting Map
- Tanium Patch User Guide: Troubleshooting Patch
- Tanium Performance User Guide: Troubleshooting Performance
- Tanium Reputation User Guide: Troubleshooting Reputation
- Tanium Reveal User Guide: Troubleshooting Reveal
- Tanium Risk User Guide: Troubleshooting Risk
- Tanium Threat Response User Guide: Troubleshooting Threat Response
- Tanium Trends User Guide: Troubleshooting Trends
Contact Tanium Support
To contact Tanium Support for help, sign in to https://support.tanium.com.
Last updated: 5/12/2022 6:14 PM | Feedback