Reference: Tanium Status and Support menus

TanOS includes the following diagnostic menus.

  Menu Usage
Status System Status Display OS or network status.
Tanium Status Displays the status of Tanium processes.
Appliance Status Display appliance version information, OS status, or hardware status.
Tanium Support Tanium Log Files Review logs.
Database Operations Run diagnostics or queries. See Use Database Operations menus.
Run Network Diagnostics Use ping, port tests, nslookup, and IPsec check utilites.
Run Health Check Check the status of network services and Tanium services. See Run the Health Check.
Display Last Scheduled Health Check Results A health check is run automatically every 15 minutes. Use this option to view previous results.
Appliance Hardware Report Check hardware status.
Run TSG Run the Tanium™ Support Gatherer (TSG) scripts. The output is written to a file you can share with your Tanium technical account manager (TAM) or Tanium Support. See Run Tanium Support Gatherer.
Run Tcpdump Run tcpdump for the selected network interface. Host/IP and port filters are supported.
Run TPAN Run Tanium Platform Analyzer (TPAN) reports. See Run TPAN.
Performance Monitoring Use SAR commands and snapshots. See Use the Performance Monitoring menu.
Advanced Support Copy Core Files Copy any core dump files to the /outgoing folder so they can be copied by the tancopy user.
Generate Process Memory Dump Generate a process dump from a running Tanium process and copy it to the /outgoing folder.
Directory Space Usage Display disk usage per directory.

 

Use the Status menus

System Status shows OS and network status. Tanium Status shows Tanium™ component status. Appliance Status shows appliance version information, OS status, or hardware status.

Display system status

  1. Log into the TanOS console as the user tanadmin.
  2. Enter 4 to go to the Status menu.
  3. Enter 1 to display the System Status menu.
  4. Enter 1 to display OS status or 2 to display network status.

Display Tanium status

  1. Log into the TanOS console as the user tanadmin.
  2. Enter 4 to go to the Status menu.
  3. Enter 3 to display Tanium component status.

Display appliance status

  1. Log into the TanOS console as the user tanadmin.
  2. Enter 4 to go to the Status menu.
  3. Enter 4 to display the Appliance Status menu.
  4. Use the menu to display appliance version information, OS status, or hardware status.

Use the Tanium Support menu

  1. Log into the TanOS console as the user tanadmin.

    The TanOS console displays the tanadmin menu.

  2. Enter 3 to go to the Tanium Support menu.
  3. Use the menu to run a report.

Use the Advanced Support menu

  1. Log into the TanOS console as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter X and follow the prompts to go to the Advanced Support menu.
  4. Enter 1 to copy core dump files to the /outgoing folder or 2 to generate a new core dump for the Tanium service you specify.

Use Database Operations menus

If you encounter issues with the Tanium deployment, your technical account manager (TAM) may direct you to perform database operations.

Display the Postgres log file

  1. Log into the TanOS console of the appliance with the primary database server as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter 2 to go to the Database Operations menu.
  4. Enter 1 to display the Postgres log menu.
  5. Use the menu to view the log or copy it to the /outgoing folder.

Display Postgres configuration files

  1. Log into the TanOS console of the appliance with the primary database server as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter 2 to go to the Database Operations menu.
  4. Enter 2 to display the postgresql.conf file or 3 to display the pg_hba.conf file.

Run the Postgres top command

  1. Log into the TanOS console of the appliance with the primary database server as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter 2 to go to the Database Operations menu.
  4. Enter M to display results of the top command.

Query the tanium database

  1. Log into the TanOS console of the appliance with the primary database server as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter 2 to go to the Database Operations menu.
  4. Enter Q to display the Manage Queries menu.
  5. Use the menu to create, select, delete, edit, execute, or view queries and query results.

Display replication status

  1. Log into the TanOS console of the appliance with the primary database server as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter 2 to go to the Database Operations menu.
  4. Enter S to display the status.

Initiate database server failover

  1. Log into the TanOS console as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter 2 to go to the Database Operations menu.
  4. Enter F and then follow the prompts to force the failover.

Reinitialize database replication

Use this procedure if one database server has failed and is offline for some more than 2 hours. This procedure initiates a full resync from the primary (active) database.

  1. Log into the TanOS console as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter 2 to go to the Database Operations menu.
  4. Enter I and then follow the prompts to initiate full resync.

Use the Performance Monitoring menu

You can use the Performance Monitoring menu to issue system activity report (SAR) commands or export SAR files that you can load into a SAR data viewer. SAR is part of the SysStat package.

Run a sar command

  1. Log into the TanOS console of the appliance with the primary database server as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter P to go to the Performance Monitoring menu.
  4. Enter 1 to display the SAR command menu.
  5. Use the menu to issue a command. The results of the command are returned to the screen.

Export a sar snapshot

  1. Log into the TanOS console of the appliance with the primary database server as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter P to go to the Performance Monitoring menu.
  4. Enter 2 to take a five second snapshot of SAR data and export it to the /outgoing folder.
  5. Use SFTP to copy the snapshot file from the /outgoing directory on the appliance to your management computer.

Export a sar performance data

  1. Log into the TanOS console of the appliance with the primary database server as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter P to go to the Performance Monitoring menu.
  4. Enter 3 to collect the complete set of SAR data files for the last 30 days and export it to a ZIP file in the /outgoing folder.
  5. Use SFTP to copy the snapshot file from the /outgoing directory on the appliance to your management computer.

Export all SAR files

  1. Log into the TanOS console of the appliance with the primary database server as the user tanadmin.
  2. Enter 3 to go to the Tanium Support menu.
  3. Enter P to go to the Performance Monitoring menu.
  4. Enter 4 to collect all SAR files into a single file and export it to the /outgoing folder.
  5. Use SFTP to copy the snapshot file from the /outgoing directory on the appliance to your management computer.

Last updated: 11/8/2018 3:04 PM | Feedback