Reference: Advanced Maintenance menu

Consult with Tanium Support before you use advanced options. For more information, see Contact Tanium Support.

Install a firmware update

When you Run the Health Check, you might see messages alerting you to perform a firmware update.

Boot Check : Pass (EFI Boot)
Active partition: pass (VolGroup1-root)

>>> Hardware health (will take 1-12 seconds <<<
hardware type: pass (TA-220)
RAID controller RAID.Integrated.1-1 Security Key: pass
disk encryption: pass


>>> TanOS <<<
BIOS Version: pass (TA-220: 1.6.11)
PERC Version: fail (TA-220: 50.0.1-0537, expected 50.5.0-1750)     <---------- 
iDRAC Version: fail (TA-220: 3.15.17.15, expected 3.21.26.22)      <---------- 
Database Backup: pass (not applicable)
Local sync: pass


>>> Tanium Application file Permissions <<<

executed checks: 48
failed checks: 4
newhealth status setting: warning

Use the Advanced Maintenance menu to stage and apply BIOS firmware updates, iDRAC firmware updates, PERC firmware updates, and NIC firmware updates. You must update the BIOS firmware, if applicable, before you can update the iDRAC or PERC firmware.

Use the Advanced Maintenance menu to stage and apply firmware updates.

Updating a firmware update is a major task. The process can take from 10-30 minutes, depending on model. Allow the firmware update to complete before attempting any other tasks with the appliance. Do NOT manually power off or reboot the appliance.

  1. Sign into the TanOS console as a user with the tanadmin role.
  2. Enter B to go to the Appliance Maintenance menu. ClosedView screen
  3. Enter X to go to the Advanced Maintenance menu. ClosedView screen
  4. Enter 1 to go to the Firmware Update menu. ClosedView screen

    You must update the BIOS firmware, if applicable, before you can update the iDRAC, PERC, or NIC firmware.

  5. Follow the prompts to update the BIOS firmware. The appliance reboots to apply the update. ClosedView screen
  6. Return to the Firmware Update menu (B-X-1). ClosedView screen
  7. Follow the prompts to update the iDRAC, PERC, and NIC firmware. ClosedView screen

Perform a TanOS reset (software/factory)

The Appliance Maintenance > Reset menu has two options:

  • Perform a software reset to erase the Tanium application software and data.
  • Perform a factory reset only if you want to erase the Tanium application software and data, as well as the appliance configuration.
  1. Sign into the TanOS console as a user with the tanadmin role.
  2. Enter B to go to the Appliance Maintenance menu. ClosedView screen
  3. Enter X to go to the Advanced Maintenance menu. ClosedView screen
  4. Enter 2 to go to the Reset menu. ClosedView screen
  5. Enter 1 to perform a software reset or 2 to perform a factory reset.
  6. Follow the prompts to initiate the reset. ClosedView screen

Perform a TanOS reset (software)

Perform a software reset to erase the Tanium application software and data.

  1. Sign into the TanOS console as a user with the tanadmin role.
  2. Enter B to go to the Appliance Maintenance menu. ClosedView screen
  3. Enter X to go to the Advanced Maintenance menu. ClosedView screen
  4. Enter 2 to go to the Reset menu. ClosedView screen
  5. Enter 1 to perform a software reset.
  6. Follow the prompts to initiate the reset. ClosedView screen

Re-install ACLs

If you experience issues copying to or from the tancopy /incoming or /outgoing directories, you can use this menu to reapply the access control lists (ACL) for those directories.

  1. Sign into the TanOS console as a user with the tanadmin role.
  2. Enter B to go to the Appliance Maintenance menu. ClosedView screen
  3. Enter X to go to the Advanced Maintenance menu. ClosedView screen
  4. Enter 3 to reapply the ACLs.

View the TanOS upgrade log

  1. Sign into the TanOS console as a user with the tanadmin role.
  2. Enter B to go to the Appliance Maintenance menu. ClosedView screen
  3. Enter X to go to the Advanced Maintenance menu. ClosedView screen
  4. Enter 4 to view the TanOS upgrade log file.

View the TanOS partition sync log

This menu only appears if the appliance contains an active partition and an inactive partition.

  1. Sign into the TanOS console as a user with the tanadmin role.
  2. Enter B to go to the Appliance Maintenance menu. ClosedView screen
  3. Enter X to go to the Advanced Maintenance menu. ClosedView screen
  4. Enter 5 to view the TanOS partition sync log file.